BW
Brandon W

1 reviews | Active since Mar 2021

03 Oct 2021, 21:45

They are as bad as the reviews claim

Here is my last email to them, apparently they dont look at their emails anymore either.... you just need to sit and wait hours on the phone to speak to someone who doesnt know how to help you or get anything done.

From day one I have had issues that arent resolved but i thought i would give them a chance and to my surprise, every month they have gotten worse and worse. My LTE line started at 120mb down and 100 up now i am lucky if i get 10mb down and up. I have contacted them numerous times to cancel or try and fix but neither or my requests gets sorted.

They cant fix anything that is more complicated that rebooting/resetting the router or even getting my account canceled with them seems to difficult to understand.

AVOID AVOID AVOID

0
Replies (3)
Supersonic
Supersonic 's reply03 Oct 2021, 22:14
Official
Good evening 

Thank you for contacting Supersonic, apologies for the inconvenience caused. Please let us know if you need any assistance. 

Regards 
WN 
BW
Brandon W's update04 Oct 2021, 07:47
Reviewer Update
This generic response makes my point perfectly clear, if this is not a sign of their incompetence i dont know what is
BW
Brandon W's update04 Oct 2021, 13:13
Reviewer Update
Check my twitter conversation with your team in the DM's. My issues have been going on for months and i have asked a few times now to cancel my service. I have multiple times to not have my line shaped or throttles, I have ask multiple times why my prepaid MTN sim is faster and can access more of the internet that your FLTE. Only response i get is "Its best effort sir" or "reset and reboot your router sir".

Until you are honest with how your lines are managed i can only recommend people avoid you.