These people don't care

This company doesn't care about customers or customers concerns. I ordered fibre, they offer you a router while you wait 7-14 days for fibre connection. The router comes with an MTN sim card. Day 1, i try to connect the router its not connecting I call the call centre, told to wait 24 to 48 hours for activation of the sim. Day 3, after 24 hours I call, told to wait another day. Day 4, I call. No sim isn't activated urgent call is logged with project manager, Day 5, no activation still told to take the sim out put it in a phone 3 times, then last time dial *136# take it out put it in the router. I do so, router still isn't working. Case escalated again to project manager. Day 7 I call again, sim activated we put it in and put of the phone. They tell me they've activated the wrong sim not the sim I have in my possession. I request to speak to supervisor or manager, they take my number promise to call me back and take down the correct sim number for activation. Now we start the whole 24-48 hour story again. Day 9 I call again (notice I've giving them days in between). Nothing. No call from supervisor no activation of my sim they still confirming the activation of the wrong sim. Day 10 I call again, still confirming activation of wrong sim and escalating the case to project manager. Day 11 still nothing infact I'm asked again for the sim card number I have on me to be activated. Day 12 still nothing. Told them I'm. Canceling my application I've never seen such bad service in my life and a total disregard for service delivery. Told them to come get their stupid router and sim card.