THEFT! Billed 3 x the invoiced amount for Feb

I was debited more than 3 times the invoiced amount for February, yet attempts to get an explanation always end up with a call center agent giving me some half-brained story that does not make any sense. Any other attempts to escalate or request a complete recon/statement are a complete waste of time. The clients gets treated like the one in the wrong, and nobody EVERY lives up to the commitment of getting back to you. This is not only blatant theft, but shocking customer service! The only reason this company is still in business is because many areas/customers don't have alternate fiber installations, so they are unable to switch to another provider.