"THEFT" @SuperSonic with no Resolution & POOR SERVICE

I was double-charged while going through a product migration in June 22. Since then I have logged numerous calls on the SuperSonic help desk, each time it is promised that the issue will be resolved and I will get a refund which never materialises. The most frustrating thing is that you cannot escalate and speak to anyone else but the so-called "Help Desk". They refuse to give you any other number!!! It is now November, 6 months after the double charge and I still do not have any refund or even an answer. It simply gets logged and forgotten about each time, having to start the explanation from the beginning every single time you log a new call. To anyone looking to use SuperSonic as their service provider be very weary, there is little customer service, no way of escalation and do not care about their customer's problems. This is THEFT and supersonic just do not care about resolving customers issues.