RR
Robert R

1 reviews | Active since Nov 2013

12 Sept 2020, 10:27

The worst service provider of 2020!!

I have been sitting for two months without internet.

I've spent probably no less than 10 hours on the phone with them in the past two weeks. No one ever gets back to me, no one knows how to fix my problem.

The techs sound like they just came out of high school. They couldn't troubleshoot an untied shoe lace. Its pathetically bad.

So I cancelled my account mid August, and now they tell me I need to wait until the end of September before this is processed. That's more than a 30 day notice!!

Plus my account has 3 fibre lines associated to it. 3!, lol.

I cant describe how shocking the service is and how bad their support has become. I am going to have a field day on every social media about this.

And I will be visiting their head office next week to speak to someone of authority. God help you, because I am coming in hot!!!

0
Replies (1)
Supersonic
Supersonic 's reply14 Sept 2020, 10:55
Official
Hello Robert, 

Apoloiges for the inconvenience caused. I have escalated your complaint to the management team and we will be in touch as soon as possible to assist. 

Regards
Sandra