lM
lebogang M

1 reviews | Active since Sept 2015

02 Mar 2021, 23:54

The worst service provider ever. DO NOT SUBSCRIBE WITH SUPERSONIC!!!!!

Posted a review last year regarding incorrect billing by Supersonic and refunds due to me. I recieved a response from them however nothing has been done to resolve my account queries. I even went to an extend of cancelling my subscription, giving a months notice but still they keep billing me and my account is still active. I call them every week & request to speak to senior manager but with no luck I'm told they will call me back which has not happened. I'm now resorting to opening a complain with the consumer advocate as I'm now at a closing block. Have tried all means , it's now been over 5months.

0
Replies (1)
Supersonic
Supersonic 's reply04 Mar 2021, 15:49
Official
Good Day lebogang,

My sincere apology for the inconvenience and frustration caused. I will be in contact with the relevant departments to resolve this as a matter of urgency.

Kindest Regards,
Joshua