The worst service provider company in South Africa on every level!

If I could, I would have given them -5 stars, and Im not the only customer in our area who feels like this. It took them 3 months to suspend an account and debit order on another property we own, and still waiting for refund. Then, yesterday someone at Supersonic suspended our account (another property, account owner, account nr) and after phoning them they realised the mistake and said it would be activated within an hour. After 90 minutes, still no internet. I phoned again, and they said it would be reconnected this morning, and confirmed matter has been escalated. Its now now noon, still no internet connection. I phone again, and they told me it’s still suspended and that it would take 24-48hrs according to their SLA (which they breached by suspending our account without authorization)!!!! Lady at cancellations said she tried to get hold of someone who can help but no-one answering. This is ridiculous- *********** people, and for company in Tech and Comms they are as slow as snails, and their systems and client comms options are not working. One would think that after they were taken over by #MTN it would have improved ... it hasn’t! Supersonic MTN is scrutinized by our residents for poor tech, unresponsive client interactions channels, billing errors, etc.