PR
Palesa R

1 reviews | Active since Mar 2015

15 Jun 2021, 13:03

THE WORST SERVICE PROVIDER!!! Avoid at all costs!!!!!!!!!!!!!!!!

This company does not care about customer service, and I would not recommend them to my worst enemy.

They told me I have an outstanding balance and my account was up to date, they blocked the account and I had to call over 20 times, hold for over an hour to speak to a consultant.

I paid the R1500 that they said I owed, after that, I was told I owe R15 and that my account will not be reactivated until I pay the R15 and send Proof of payment. I still don't know where the outstanding R1500 and R15 come from, I paid them and I want the contract canceled with immediate effect at this point.

Supersonic seems to have a policy to not call customers is the worst service provider I've ever used.

Avoid at all costs!!!!!!!!!!!!!!!!

0
Replies (2)
Supersonic
Supersonic 's reply15 Jun 2021, 13:52
Official
 Good day Palesa. 
I apologise for the frustration caused. Kindly allow me a moment to follow up on your query. 
Kind regards, Nonhlanhla 
PR
Palesa R's update15 Jun 2021, 15:44
Reviewer Update
Hi
Paid money and my account was up to date with payments! I have called so many times. Just cancel my account.