The worst service I have ever experienced

I would not recommend this service provider And I am not one to complain. We have not had any internet access for over 5 days now. We spend the day on hold attempting to get hold of them. Once we are able to talk to someone, we get cut off and no one calls us back and so we sit on hold again for hours. We have emailed them on 3 of their addresses and contacted them via WhatsApp. At this stage, we will be moving to another service provider (which will take a total of 2 weeks) but the process of swapping with be shorter than the process of Supersonic fixing our internet connection.