SK
Shaun K
1 reviews | Active since May 2021
28 May 2021, 15:54
The worst service
I have had an ongoing issue with a fibre line installation. It has been 2 months now and still unable to have a connection done. First Supersonic was unable to connect my line as it was not "released" by Vumatel. It took more than a month to give me this feedback. I then contacted Vuma and was able to have the line released, after which I sent the reference number and confirmation letter to Supersonic. This was more than a week ago, and still no internet connection. What irritates me more, is the fact that I don't get proper answers. The only excuse I keep hearing is that the line is not released. Do you want my money for a line or not?
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Replies (2)SK
Shaun K's updateReviewer Update
31 May 2021, 13:08And low and behold, it's a new week and I still have not had feedback.
SK
Shaun K's update31 May 2021, 13:08
Reviewer Update
And low and behold, it's a new week and I still have not had feedback.
SK
Shaun K's updateReviewer Update
03 Jun 2021, 14:15We are now 3 days later and still no feedback or any attempt to resolve this issue. You guys are probably worse than Eskom.
SK
Shaun K's update03 Jun 2021, 14:15
Reviewer Update
We are now 3 days later and still no feedback or any attempt to resolve this issue. You guys are probably worse than Eskom.