1 reviews | Active since Sept 2020
The worst of the worst!!!!
I have had it with Supersonic.
I joined Supersonic in April. Everything was perfectly fine, until I needed some technical support.
I can recall, escalating a query through to their call centre. After having to hold the line for Lord knows how long I was finally connected to a *Superstar* (Biggest fabrication yet). The consultant spoke to me as if we were life long friends. This was so unprofessional,, it is not even funny. My issue was resolved and I was fine.
I then after that encounter decided to cancel my (whatever it is) subscription and I was sent an email that some one would contact me. Two weeks later, I still have not received a call and I decided to call in. I was then told that a ticket has been logged and that I will be billed for that month. I thought, fine as long as I can get rid of this good for nothing network/service provider I will go ahead with it.
So today I receive an SMS to say that a debit order was submitted and this amount is somewhat more than it should be. After I was informed that it would be the same price.
I have had it up to my ears now dealing with Supersonic. If anyone is even thinking of joining, please I advise you not to.
If I could I would give them 0 stars.
I am so glad I am done with this mockery.
Our sincere apologies for the unsatisfactory service we've given you.
Please note that we're following up on this query and we'll be in contact with you in no time.
Regards,
Sandra
Our sincere apologies for the unsatisfactory service we've given you.
Please note that we're following up on this query and we'll be in contact with you in no time.
Regards,
Sandra
