The worst of the worst

I'd give them 0 stars if it was an option. This is my third review on them here and a complete account of my experience to date. After a number of issues in July with data being taken off my account and added back at random times with screenshots to document all of it; and pathetic customer service to resolve it - I decided to cancel.

After paying my invoice for my last month via EFT, my bank account was debited a couple of days later for R1199, with no explanation or mail form Supersonic explaining why. After spending many more hours on their call lines - I've been told by 3 different representatives that it was a mistake and will be refunded, and which now nearly 3 weeks later has still not been resolved.

I was told upon cancellation I would receive an final invoice of my account on the 15th which I would have been happy to pay- I've received nothing to date. Then after weeks of horrible customer service - today I woke up to a courier at my door asking for my router??? First time I've been told this is happening nonetheless.

And after paying an excessive amount of money to cancel with no explanation or invoice, they expect the router back a full 14 days before the cancellation takes effect?? Without any warning?? And worse, they're probably going to charge ME for it. Supersonic has done nothing but take my money and my time, and given me nothing but bad service and a whole lot of stress in return. Please stay as far away from them as you possible can