THE WORST ISP WITH THE WORST STAFF

Fourth day without internet connectivity after being told the tower is down on Tuesday night, on Friday I was told the node has been restored and is passing traffic yet here I am still no connection. The technical support staff is nothing short of being horrible. Dead air on chats and oh this Thandeka lady handling my query comes back to say she had 10 other chats she had to respond to hence she is taking long, like I am supposed to accept that as something normal. She got me to reset my router then afterwards she tells me she is unable to access it and won't be able to reconfigure it. I was left to do it myself getting my PPPoE credentials on to attempt dial-up.

Do you all generally feel good about yourselves having to give this type of substandard service? This is down right appalling, the lack of empathy, professionalism, pathetic level of engagement.

She left my chat open after she ignored me and knocked off now I can't get through to anyone else 24hours later, when I phone, I hold on over 10 minutes before I can get though to anyone until I get to hang up. I want someone to revert back to me so I cancel this pathetic service. This can't be my life, where I work, I champion customer experience and use every resource I have to get customers back online within 24hours.

Supersonic gives zero care