RR
Robert R
1 reviews | Active since Nov 2013
13 Jul 2021, 07:07
The worst ISP in town - Supersonic
Two things.
My internet has been dropping every evening at 7pm for the past 8 days now. It does not come back on until the morning. Currently sitting with no internet for 10 hours. And I am suppose to be working from home.
2. After more than 15months they still can’t consolidate past payments on my account and my statement still reflects I owe them money. Which is incorrect and has been proven so.
Tried calling two nights ago for technical support, I was on hold for 1 hour and 45 mins, when I didn’t move past 6 in the queue, I eventually gave up.
Officially the worst service provider I have ever dealt with.
Helpful (0)
Replies (1)0
Replies (1)Supersonic 's replyOfficial
15 Jul 2021, 09:58Good day Robert R.
Thank you for reachng out to supersonic fibre.We will follow up with the support team so that this can be resolved for you.
We will keep you updated in this regard.
Warm regards.
Thando.
Thank you for reachng out to supersonic fibre.We will follow up with the support team so that this can be resolved for you.
We will keep you updated in this regard.
Warm regards.
Thando.
Supersonic 's reply15 Jul 2021, 09:58
Official
Good day Robert R.
Thank you for reachng out to supersonic fibre.We will follow up with the support team so that this can be resolved for you.
We will keep you updated in this regard.
Warm regards.
Thando.
Thank you for reachng out to supersonic fibre.We will follow up with the support team so that this can be resolved for you.
We will keep you updated in this regard.
Warm regards.
Thando.
