1 reviews | Active since Apr 2021
The worst isp ever
Outages, outages, outages and more outages. Week after week i write review after review on this cursed ISP yet to no avail, there is no change whatsoever. I cannot express how much hate I have for supersonic. They really don't care about customer service or satisfaction. It's the SECOND time in the SAME week that my connection is down and they just can't get the issue resolved. They are very quick to blame Vodacom and outages when the problem really lies with them. This is extremely unacceptable. Whether is billing or technical support They just can't help and their so called 2nd line is non existent because they never call back, it is also very unusual that no manager or senior employees is ever available as if they are the executives of the business??Their network quality has gone from bad to worse. So please kind people don't waste your time signing up with these people as it will give you unnecessary problems.
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable. The outage has been resolved; nevertheless, our technical support agent who is currently chatting with you on WhatsApp will assist to reconfigure the router and restore your connection.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable. The outage has been resolved; nevertheless, our technical support agent who is currently chatting with you on WhatsApp will assist to reconfigure the router and restore your connection.
Kind regards,
AM
