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Oliver W
1 reviews | Active since Jul 2013
12 Jul 2020, 17:19
The worst ISP ever!
To whom it may concern. It seems from day one I have had constant issues with supersonic! On the 1st of July and the 1st day of using supersonic as my ISP I had no internet. I then had to spend R180.21 of my own airtime contacting YOU for your own fault!!! (I reported CAS-115190-K8V3S0)
I have contacted numerous times via WhatsApp and also through Facebook Messenger to ask questions from support and to report issues (like speeds of 0.1mbps). I contacted via Messenger on the 7th of July to notify that I wanted to cancel the supersonic service and despite myself contacting each day afterwards I did not receive a response for 3 days (Friday the 10th of July!). I have never encountered such a poor, knowledgeable and disastrous support and your internet speeds are constantly ****.
I am NOT paying for this ******* another month so there will be NO 30 day notice period! This service will end at the end of July! This is nonnegotiable. Regards Oliver Wood
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Supersonic 's replyOfficial
13 Jul 2020, 16:46Hello Oliver,
I am sorry to see that you have had an unsatisfactory experience. One of our agents has been trying to contact you on the number provided to no avail. We will keep trying to get in touch with you so that we can resolve this.
Regards,
Sandra
I am sorry to see that you have had an unsatisfactory experience. One of our agents has been trying to contact you on the number provided to no avail. We will keep trying to get in touch with you so that we can resolve this.
Regards,
Sandra
Best regards,
Supersonic 's reply13 Jul 2020, 16:46
Official
Hello Oliver,
I am sorry to see that you have had an unsatisfactory experience. One of our agents has been trying to contact you on the number provided to no avail. We will keep trying to get in touch with you so that we can resolve this.
Regards,
Sandra
I am sorry to see that you have had an unsatisfactory experience. One of our agents has been trying to contact you on the number provided to no avail. We will keep trying to get in touch with you so that we can resolve this.
Regards,
Sandra
Best regards,