The worst customer service I have ever received. Give this company a wide berth. There are better ISPs out there

I would like to change my previous 5 star review to reflect my recent experience but I am not able to edit it so I have to create a new one. After receiving brilliant customer service from Tebelelo assisting me in transferring ownership of an internet account into my mom's name, they have continued to bill me, even after cancellation, and after also debitting my mom who is the new owner of the account. When I queried this unauthorised debit I was given some BS that the accounts are debitted 2 months in arrears which I thought was strange as my mom also got debitted for her first month at the same time. I asked for this to be escalated and for the past 2 months I have been waiting very patiently for someone from the billing team to call me and explain what is going on. To date, despite numerous requests to Tebelelo to get these people to call me, they have not. I have also asked for her team leader to call me,and they have not. I requested the team leader's contact details numerous times, as I wanted to expedite the process and reach out to them, as it was clearly a waste of time waiting for them to get hold of me. All my requests for the manager's information are now being ignored, and I just got an SMS notification that another debit order has been submitted. This has to be the worst customer service I have ever received. They are clearly *****ing my money and have not cancelled my debit order which they should have upon my cancellation of the service. They now have me and my mom paying for the same account. If I could give zero stars I would.