FK
Fanis K
1 reviews | Active since Mar 2016
10 Jan 2023, 21:05
The worst customer service !
I am absolutely sick and tired of calling everyday. I am supposed to be on a 200 speed line and every single day I must call in and query why I am on a 100 line. I received the sms of the migration on the 15 of December 2022 and till today it has not been rectified. I have been paying for a 200 speed but till today nothing. I have received a call today claiming it was fixed but still nothing. Then MTN says it just be done from Metrofibre then they have fixed then a thousand more excuses. It took 2 weeks to get someone out to replace my router after calling everyday . This absolute nonsense and the worst customer service I have experienced
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Replies (3)
Supersonic 's replyOfficial
10 Jan 2023, 21:43Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply10 Jan 2023, 21:43
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
FK
Fanis K's updateReviewer Update
11 Jan 2023, 17:55Thanks for the reply however surprise surprise still nobody even gets in contact with me. Think it’s also time to say goodbye to supersonic.
FK
Fanis K's update11 Jan 2023, 17:55
Reviewer Update
Thanks for the reply however surprise surprise still nobody even gets in contact with me. Think it’s also time to say goodbye to supersonic.
FK
Fanis K's updateReviewer Update
18 Jan 2023, 20:22This absolute nonsense and the worst customer service I have experienced.
After eventually getting the router replaced and again calling in everyday we established the line is a 200 speed but the wifi is only 100.
I get promised follow ups call backs and still nothing. Nobody has the decency to call and come back to me. Still not resolved but my money is taken. Absolutely disgusting and I will never recommend anyone to use Supersonic.
You can go ahead and pls cancel my line
FK
Fanis K's update18 Jan 2023, 20:22
Reviewer Update
This absolute nonsense and the worst customer service I have experienced.
After eventually getting the router replaced and again calling in everyday we established the line is a 200 speed but the wifi is only 100.
I get promised follow ups call backs and still nothing. Nobody has the decency to call and come back to me. Still not resolved but my money is taken. Absolutely disgusting and I will never recommend anyone to use Supersonic.
You can go ahead and pls cancel my line