The shocking lack of service from Supersonic

Definitely do not sign up with Supersonic! I was a Supersonic client from January 2020 - October 2020. There were multiple times when my WiFi would just cut off and I would call the call centre but they were of no help. After the first few times I didn't even bother calling but would literally just wait for hours until the WiFi would suddenly come back on. I cancelled my contract and received confirmation that my contract would be cancelled from the end of October. At the end of November I was debited anyways. The router was finally fetched at the beginning of December, after me calling and mailing many, many times.

It's now the 01st March 2021. I've called and mailed, left a review on Google, left a comment on Instagram and now am leaving a review on Hello Peter.

Supersonic owes me a refund of R2077,05 and I've been waiting for this refund from December.

Everytime I call, I get the same old line... Someone will get back to you. No one ever gets back to me! I've requested more than once that management get in contact with me but the manager that was meant to, Shireen, never does!

To add insult to injury, Supersonic has me down for a refund of only R399. I've told the service agents multiple times that R399 is the wrong amount and to please rectify it. Yet everytime I call they have the same amount on their system.

What kind of company operates with this level of service. It's so shocking that I almost wouldn't believe it if it wasn't something I'm experiencing.