The service is ********** and no techs to replace 1 device

a day ago NEW Still we struggle with Supersonic... even though we moved from supersonic to Level 7 we are advised by level 7 that supersonic does not respond to queries even when escalated by our ISP and that techs have been assigned but not ETA’s. Day 5 now with no internet, previously we waited and pleased for over a week before supersonic released the line. All you need to do is bring a new ONT that's it yet 5 days without a connection. *** (level 7 reference) how do you not respond to your own customer or ISP customers? your service is appalling. And dont come with outages there are no outages in our areas now and all neighbors have internet. I read another review stating you only have 2 techs? How do you operate like that??