The ridiculous saga continues

So after 5 weeks, we finally received an email from the cancelations departmentand after not even having a line installed at our new premises, they still want to charge us a clawback fee of R2700. So after having to pay R3000 for data, because of not having fibre (which we paid for), we are expected to pay a fee as well. Not only that, but the old line at our previous residence hasn't been canceled, so the tenants there has been unable to connect their fibre line and has been without internet as well. Supersonic is honestly the worst company I have ever come across!!!