The new norm in our country! Pathetic service providers!

Worst experience and a pathetic response from Supersonic. Does not matter where we turn in our beautiful country, service delivery and customer care are a thing of the past.

Made contact with Supersonic on the 2nd of November, asking if I change over to them if they are willing to have our current fiber cable installed underground as it is currently hanging from the pole to the house. Then was told that I would just need to arrange that with the installers when they came out. I then went ahead to dig a 25m trench for the cable and bought the PVC conduit piping(which I did not need to do) just to make life easier for the fiber installers, to then get told 2 days before the end of the month, that because the line is already installed, it cant be done. So with that (Lie) of a yes to install the new line, I canceled my existing service provider and decided to swap over to them and arranged that installation would take place after the 25th of November so as to not be billed by two service providers.

Today, the last day of November, a day before my existing account with our provider is due to end, I was told that it is not possible to reinstall the fiber cable underground, as it is already existing and active. That was not the deal when I spoke to Supersonic on the 2nd, just lies to get you to sign up with them. Made numerous attempts to get it resolved, or just to get a manager to contact me. (Yes, still awaiting a call from a manager)

Best of all, they wanted to deliver their Supersonic router twice already, on which I told them I would not accept the delivery as the fiber had not been installed as promised.

Well done Supersonic for losing a new client, before we even started our journey with you guys. But at least that was the lord's way of not getting me tied up with a poor service provider.