The Most Pathetic Service Ever!!!!!!!!!!!

We recently signed up for Supersonic Home Broadband and it was working fine for the first 3 days , till yesterday when my connection dropped and its still down.

I tried contacting your support line yesterday and to no avail, serious waste of money. I've also contacted the whats app line and its a day later and still no reply!

I called twice today again and spoke to your so called "Support" that could not troubleshoot to save his life, the more I am telling what the problem is all he did and kept doing is unlock the router that has nothing to do with my problem.

I work from home and need this connection but the level and quality of the customer service and technical support is horrific.

My connection is still down and I still dont have a reference number for anything other than the some clowns word of mouth. Who in this day and age has a business and dont provide any reference of the interaction. I work from home and so many other people out there today due to the global pandemic.

1. I want to know if I am going to be compensated for this cray service that I am not able to use and have already paid for?

2. In what year will someone reply to my whats app message?

3. Is there someone that is technically inclined to assist and actually troubleshoot?

I look forward to your response when ever that my be.