The home of terrible services

I increased my bandwidthin November 2024, and was then charged an installation fee. I called to report and was told the investigation will take up to 21days. I called on the 17th Jan 2025 to be told the investigation was completed and that the money has been credited to my supersonic account. To my suprise my account was debited end Jan. I called and I spoke to Feni who said the investigation was still pending. How is it that an investigation that was opened on the 13 December was still not finalized. I then sent an email to the team leader Muneiwa Khaula on the 28th Jan, till date he hasn't responded., I called and couple to times, and requested to speak to a manager, and was told Mohammed Cassim will call me back. On the 28th of Feb I took it upon myself to go to the offices since Mohammed never bothered and met Luzanne who couldn't process my refund because her manager had a dentist appointment. I insisted that I wouldn't leave until my refund is processed. She then called Firoza Gaffor, who made all sorts of promises. She guaranteed me that payment will be processed urgently. She went as far as giving me her email address and cellphone and that she will call me after the refund. As it sits, it's a week later, payment hasn't been reversed , she is not answering my email, calls, and WhatsApps

Never refer to Supersonic to anyone, they don't care.