Thanks for the advice Siphiso. I went to hellopeter like you said

Hi Siphiso, as per your recommendation (Yes I was told by a supersonic customer care agent that I should just go to hello peter) Well here is my review. 1. I cancelled with supersonic 2 months ago, however to avoid any issues I PAID A FULL MONTH EXTRA. For all that helped me with seen as you have gone and debited my account again.

2. I chose a month to month contract, something supersonic proudly boasts on their website "No Contracts, get billed on a month to month basis".

3. you tell me the amount I'm being debited is because of a "Claw Back fee" I've never been informed of any of this before. You Asked me if I've read the terms and conditions, I informed you that yes I did indeed and I know it's not there so how about you tell me exactly where it is so we can read it to gather. After a large amount of silence YOU THEN CANCELLED THE CALL ON ME. Couldn't find it so figured it would go away if you dropped the call?

Your customer care is SHOCKING I am disgusted with this company and specifically with this customer care agent. For the manager reading this I'd like to point out that I had no intention on going to hello peter about this matter, i wanted it resolved simply and pleasantly. Your agent told me to do so, and I have the call to prove it.

I will be reversing my debit order. If you want to speak to me tell a manager to call me. you have my details.