Terrible terrible terrible

i had to reloacte my fibre to a new place and since then till now( 2weeks) my interent has been unstable, i have called them every weekday of this period and complained and everytime i get the runaround( restart , switch off etc) and the issue persists , each call ( using my airtime) i have been put on hold for upwards of 10 mins while no resolution- no call back nothing , i have to continually call back and follow up .