Terrible terrible service!

Terrible terrible service!

ISP - Metrofibre Service provider - Supersonic

5 phone calls on average of 40 minutes for someone to answer while holding on the line just to be told they will escalate or transfer you to another useless department.

It’s been 6 weeks now without internet and no one is willing to assist because Supersonic is holding the line hostage and Metrofibre cannot do anything to their service providers who gives them a very bad name.

They block every number you call them with, they listen to your issue, if it’s something they feel will be too much of an effort , they drop the call.

I've cancelled my services with Supersonic due to very poor customer service and no one can explain their billing system or statements.

The Manager (Lerato) at Supersonic cannot resolve anything. I've requested to be called a couple of times but still waiting for her to call me back after 4 weeks, it is very sad for someone to have the title but is very ***********.

Absolutely unhappy to get this service for spending hard earned monies every month and zero customer service.