Terrible Support – Avoid if You Value Your Sanity

When Supersonic works, it’s great—but heaven help you if you ever need support. My experience has been a nightmare of inefficiency and indifference.

I submitted a support ticket after their WhatsApp line suggested it was the quickest way to get resolutions. It took three days for them to respond, and when they finally did, they gave me less than four business hours to reply before they closed the ticket. Frustrated but determined, I opened another ticket. Again, three days for a response—but this time, I was ready with all the required info and responded immediately. No response for over a week. I pinged them every second day with no acknowledgment.

Out of desperation, I tried WhatsApp again. Choosing the support option gives the same message every time: “Our WhatsApp line is currently under maintenance and will be back shortly.” This has been the case for over a month! Out of curiosity, I selected the order services option on WhatsApp, and surprise, that works perfectly. Funny how that happens.

As a last resort, I reached out via Facebook Messenger. I finally got through to someone who confirmed there was an issue and said they escalated it to MTN, providing me with a reference number. That was four days ago. Since then, silence. No updates, no follow-ups—nothing.

I’ve completely given up on phoning them; the hold times are at least 15 minutes, and I don’t have the patience anymore.

If you’re considering Supersonic, be warned: their support is nonexistent. If something goes wrong, you’re on your own.