FM
Fannie M

1 reviews | Active since Sept 2020

07 Oct 2020, 15:36

Terrible services by Supersonic

Supersonic, I havent received a call from you till to@ Supersonic, I day. Thats shows the terrible services your company offers. I am consulting with my legal team as Its been 3 months and your Supersonic hasn't acted on my request that I need to cancel. I've never seen such un ********* company . I've called now the call centre and requested to speak to a complains department and they consultant by the name of Thuli says they dont have complaints department. How can such a service provider not have a complaints department, that shows that they are hiding their ******* activities. Fannie

0
Replies (6)
Supersonic
Supersonic 's reply07 Oct 2020, 15:47
Official
Good day, Fannie M

My sincere apologies for the delayed service you have been receiving, Please note I will follow up with the correct departments and one of our agents will be in contact with you soonest.

Regards
Sandra 
FM
Fannie M's update07 Oct 2020, 21:04
Reviewer Update
Hi Joshua,

Thanks for the call earlier, I will wait for the feedback.

Regards,
Fannie
Supersonic
Supersonic 's reply09 Oct 2020, 11:44
Official
Hi Fannie M,

Thank you for your time and patience, I am waiting for confirmation on your request.

Regards,
Joshua
FM
Fannie M's update06 Nov 2020, 19:28
Reviewer Update
Hi Joshua,

I am still waiting for your feedback to close this matter.

Regards,
Fannie
Supersonic
Supersonic 's reply09 Nov 2020, 10:34
Official
Hello Fannie, 

Sorry to see that you have not been assisted. We will be in touch today to resolve this to your satisfactiton. 

Regards, 
Sandra 
FM
Fannie M's update27 Nov 2020, 07:56
Reviewer Update
Hi Sandra and Joshua,

Even today I haven't been assisted. Supersonic send me a billing statement whilst I have send them an email for cancellation since July. Its ******* act by Supersonic. Joshua is ****, he keep on saying he will resolve my issues without any effort and I find your company operating a rogue business which I will report it to the Ombudsman.

Please send me both your email addresses as I will prepare an email to MTN and Ombudsman.

Regards,
Fannie