KL
Keith L
1 reviews | Active since Apr 2018
08 Oct 2021, 08:36
Terrible servicer
I ordered a fibre service from Supersonic which I had to chase up to get them to come and install. It is now installed but does not work. When I contact their WhatsApp service for help in this regard. I get the message 'I trust you are well, The Project team will contact you regarding your router installation' and that's where it ends. No help, no feedback just bad service!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
08 Oct 2021, 09:16Good day Keith. Would you kindly confirm a suitable time for me to give you a call?
Kind regards DK
Kind regards DK
Best regards,
Supersonic 's reply08 Oct 2021, 09:16
Official
Good day Keith. Would you kindly confirm a suitable time for me to give you a call?
Kind regards DK
Kind regards DK
Best regards,
KL
Keith L's updateReviewer Update
08 Oct 2021, 09:19Right now would be good
KL
Keith L's update08 Oct 2021, 09:19
Reviewer Update
Right now would be good
Supersonic 's replyOfficial
08 Oct 2021, 09:27Hi Keith.
As discussed my email address is ***.
Please do note this is for your use only and not a official complaint or support mailbox.
Kindly send me your ID number, Your email address and your full address so I can get you the required feedback and work on a way forward.
DK
As discussed my email address is ***.
Please do note this is for your use only and not a official complaint or support mailbox.
Kindly send me your ID number, Your email address and your full address so I can get you the required feedback and work on a way forward.
DK
Best regards,
Supersonic 's reply08 Oct 2021, 09:27
Official
Hi Keith.
As discussed my email address is ***.
Please do note this is for your use only and not a official complaint or support mailbox.
Kindly send me your ID number, Your email address and your full address so I can get you the required feedback and work on a way forward.
DK
As discussed my email address is ***.
Please do note this is for your use only and not a official complaint or support mailbox.
Kindly send me your ID number, Your email address and your full address so I can get you the required feedback and work on a way forward.
DK
Best regards,
KL
Keith L's updateReviewer Update
11 Oct 2021, 17:08So, I have been contacted by someone from supersonic who saw my post on this forum. I was also contacted by someone from the WhatsApp line and from someone at the '***'
I have had lots of promises to look into the problem but absolutely no action, not even any useful feedback on the situation. It is very difficult to provide worse service than I have received.
What does one have to do to get them to provide the service they promised?
I have had lots of promises to look into the problem but absolutely no action, not even any useful feedback on the situation. It is very difficult to provide worse service than I have received.
What does one have to do to get them to provide the service they promised?
KL
Keith L's update11 Oct 2021, 17:08
Reviewer Update
So, I have been contacted by someone from supersonic who saw my post on this forum. I was also contacted by someone from the WhatsApp line and from someone at the '***'
I have had lots of promises to look into the problem but absolutely no action, not even any useful feedback on the situation. It is very difficult to provide worse service than I have received.
What does one have to do to get them to provide the service they promised?
I have had lots of promises to look into the problem but absolutely no action, not even any useful feedback on the situation. It is very difficult to provide worse service than I have received.
What does one have to do to get them to provide the service they promised?
KL
Keith L's updateReviewer Update
12 Oct 2021, 13:10My daily blog on the pathetic service from Supersonic. Yesterday I made a big attempt to get some help to get my network working. Using all the channels I know of, there WhatsApp line ( A complete wat of time), this website and they responded saying they are looking into the problem ( I have heard that before), the person who responded to my first complaint on this web site and the MTN complaints email account.
I have had no real meaningful responses, SUPERSONIC simply DO NOT CARE. My advice, take your business somewhere else
I have had no real meaningful responses, SUPERSONIC simply DO NOT CARE. My advice, take your business somewhere else
KL
Keith L's update12 Oct 2021, 13:10
Reviewer Update
My daily blog on the pathetic service from Supersonic. Yesterday I made a big attempt to get some help to get my network working. Using all the channels I know of, there WhatsApp line ( A complete wat of time), this website and they responded saying they are looking into the problem ( I have heard that before), the person who responded to my first complaint on this web site and the MTN complaints email account.
I have had no real meaningful responses, SUPERSONIC simply DO NOT CARE. My advice, take your business somewhere else
I have had no real meaningful responses, SUPERSONIC simply DO NOT CARE. My advice, take your business somewhere else
KL
Keith L's updateReviewer Update
13 Oct 2021, 08:55Another day, same troubles. Yesterday the Britelink agent (The installers for Vumatel who are the Fibre provider in my area used by Supersonic) promised to have a technician at my house by 7:30AM, it's 9AM now as still NO SHOW
KL
Keith L's update13 Oct 2021, 08:55
Reviewer Update
Another day, same troubles. Yesterday the Britelink agent (The installers for Vumatel who are the Fibre provider in my area used by Supersonic) promised to have a technician at my house by 7:30AM, it's 9AM now as still NO SHOW
KL
Keith L's updateReviewer Update
14 Oct 2021, 08:40Today's update, nothing other than bad service to report. After Britelink's no show yeaterday I called them to find out when the technician would arrive. There response was that I need to log a fault with Supersonic, which I had done the day before. So I am about ready to give up on the pathetic Supersonic. I am about to cancel my application.
KL
Keith L's update14 Oct 2021, 08:40
Reviewer Update
Today's update, nothing other than bad service to report. After Britelink's no show yeaterday I called them to find out when the technician would arrive. There response was that I need to log a fault with Supersonic, which I had done the day before. So I am about ready to give up on the pathetic Supersonic. I am about to cancel my application.