QV
Quinton V
1 reviews | Active since Aug 2011
27 May 2020, 07:35
Terrible service, useless WhatsApp procedure.
My Fibre has been off and sometimes on for just over a week now. Often I cannot log calls via whatsapp because some agent has a call assigned to them, never does anything with it so I cannot open another. Last week it was stuck with the credit department, when I needed to log a Fibre fault. (I am still waiting to hear anything from the credit department, I want a refund for my Fibre downtime!!!!)
So I had to phone instead of WhatsApp. After 10 minutes of holding I gave up. Later I phoned again and finally got a answer. Since last Tuesday till today Wednesday 27 May I have had 5 different stories regarding my Fibre, when it will be fixed and the state of my line quality.
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Replies (2)
Supersonic 's replyOfficial
27 May 2020, 17:18Hi Quinton,
Apologies for the poor level of service that you have received. Kindly note that an agent will be in touch ASAP in order to resolve your issue.
Regards,
Sandra
Apologies for the poor level of service that you have received. Kindly note that an agent will be in touch ASAP in order to resolve your issue.
Regards,
Sandra
Supersonic 's reply27 May 2020, 17:18
Official
Hi Quinton,
Apologies for the poor level of service that you have received. Kindly note that an agent will be in touch ASAP in order to resolve your issue.
Regards,
Sandra
Apologies for the poor level of service that you have received. Kindly note that an agent will be in touch ASAP in order to resolve your issue.
Regards,
Sandra
QV
Quinton V's updateReviewer Update
29 May 2020, 10:14Still never received any contact from an agent. Billing also still ignores me...
QV
Quinton V's update29 May 2020, 10:14
Reviewer Update
Still never received any contact from an agent. Billing also still ignores me...