JS
Jaco S
1 reviews | Active since Aug 2016
27 May 2021, 08:25
Terrible service! *******! Inexperienced staff!!!
From the start we got wifi with Supersonic the service was terrible! Either you hold on forever or you just get a call Centre agent that has no clue what she / he is doing! They do not allocate the payment to our account so they do not do their job and then they take whatever amount they want by debit order! I need this extra money you took from me to be refunded!! Unacceptable!! Heinrich Engelbrecht - Account number S***
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
27 May 2021, 12:17Good day Jaco S, We sincerely apologize for this. Kindly provide me with your Supersonic account number so that i can investigate. JC
Supersonic 's reply27 May 2021, 12:17
Official
Good day Jaco S, We sincerely apologize for this. Kindly provide me with your Supersonic account number so that i can investigate. JC
JS
Jaco S's updateReviewer Update
31 May 2021, 10:24I rep**** to the email you provided. Please sort this out today! I need a new statement emailed to me showing the credit and confirm that you will not take another debit order. You guys must really start working on your overall customer service and *********** staff. You have a really bad name in the industry and very very bad rating on Helopeter! If i could have cancelled my service without being held responsible for any charges, i would have done that in a wink!
JS
Jaco S's update31 May 2021, 10:24
Reviewer Update
I rep**** to the email you provided. Please sort this out today! I need a new statement emailed to me showing the credit and confirm that you will not take another debit order. You guys must really start working on your overall customer service and *********** staff. You have a really bad name in the industry and very very bad rating on Helopeter! If i could have cancelled my service without being held responsible for any charges, i would have done that in a wink!
JS
Jaco S's updateReviewer Update
31 May 2021, 15:48Few hours later?? Had no reply that anything is resolved?? I need this to be resolved today! I you take your money and you don't wait, why must your clients wait so long???
JS
Jaco S's update31 May 2021, 15:48
Reviewer Update
Few hours later?? Had no reply that anything is resolved?? I need this to be resolved today! I you take your money and you don't wait, why must your clients wait so long???
JS
Jaco S's updateReviewer Update
01 Jun 2021, 13:44Thando, this is all that i hear all the time! This must be resolved today. My payment that you did not allocate must be on my statement today! You also need to confirm that you will NOT TAKE ANY MONEY 26/06!! I will take this further than Helopeter if this is not resolved TODAY
JS
Jaco S's update01 Jun 2021, 13:44
Reviewer Update
Thando, this is all that i hear all the time! This must be resolved today. My payment that you did not allocate must be on my statement today! You also need to confirm that you will NOT TAKE ANY MONEY 26/06!! I will take this further than Helopeter if this is not resolved TODAY