TERRIBLE SERVICE, NO FOLLOW UPS

I was with Supersonic and have relocated. I requested that they move my line to my new location. I was told that it would take 14 days, and have received numerous smses counting me9 down. It's well over 14 days and still no one has contactes me. I have been calling Supersonic to follow up and keep being told that it's being escalated and that a technician will call me every time I call and still nothing. What's worse is the place I moved to was confirmed by them as already Fibre ready so setting me up shouldn't have taken long. I'm beyond frustrated as I am working from home and have had to buy insurmountable amounts of data. More than anything I am extremely dissapointed as their client.