TERRIBLE SERVICE!!!!!!-No connection the whole day

I have encountered a problem from the Supersonic router. From 11am today up until now as I write this review. The router has been having network issues, I am unable to connect to the internet and this is affecting my work load. I called Product Support Department at around 12pm and was advised that the issue with the network connection was due to the surrounding towers therefore the router cannot pickup signal. I called again at 1pm I was told the same story.

I called again twice and I was given the same story. My last attempt to call was at 19:00 where i spoke to Thembinkosi Mhlongo who then advised that the issue was the MTN Sim Card as it has not undergone the RICA process and he advised that the issue has been escalated to MTN however, they did not provide me with the turnaround time.

I am really with the service and would like the matter to be attended ASAP because I was to resume my work tomorrow at 6am.