Terrible Service - No Communication

Terrible Service - No Communication We moved in on the 1st of December. Contacted Supersonic on the 2nd of December for a new installation / service. Every day we heard that our service has been switched on and it will take 2 to 24 hours. On the 12th of December, they told us that the Fibre line is still on the previous owner's name. This should have been the FIRST thing to check. They told us we just need to send communication and confirmation that the it has been cancelled then Supersonic will be able to use the line. That we did last week. Now every time we phone, we are told that it will be escalated. You already took the installment for December but for 17 days we had no internet. No one is doing the effort to contact us to tell us what the delay is.