AN
Antoinette N
1 reviews | Active since May 2018
30 Jul 2021, 13:43
Terrible service! No callback received, held fo almost an hour!!
Received an sms my account is in arrears, phoned the number and asked for a callback. None received. Phoned in and held for almost an hour and call dropped. I need urgent assistance as my account has been suspended due to non-payment THAT I AM NOT AWARE OF!!!
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
30 Jul 2021, 14:53Good day Antoinette N. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will contact the relevant department for further investigation. We will soon be in contact with you to advise further.
Warm regards.
Thando.
Warm regards.
Thando.
Supersonic 's reply30 Jul 2021, 14:53
Official
Good day Antoinette N. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will contact the relevant department for further investigation. We will soon be in contact with you to advise further.
Warm regards.
Thando.
Warm regards.
Thando.
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Antoinette N's updateReviewer Update
02 Aug 2021, 17:40Hi Thando, i have still not received any feedback although i sent my proof of monthly payments which wasn't enough proof as the Supervisor requested statements. I have sent an email to your cancellation department after holding on for an hour and still haven't received any feedback as i want this service terminated with immediate effect. Absolutely ridiculous. Had to use my cellphones mobile data to work since Friday.
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Antoinette N's update02 Aug 2021, 17:40
Reviewer Update
Hi Thando, i have still not received any feedback although i sent my proof of monthly payments which wasn't enough proof as the Supervisor requested statements. I have sent an email to your cancellation department after holding on for an hour and still haven't received any feedback as i want this service terminated with immediate effect. Absolutely ridiculous. Had to use my cellphones mobile data to work since Friday.