Terrible service.. never answer calls

Good day

I have called supersonic several times this past week and have lost a lot of my airtime money with no response regarding the incomplete installation of my internet or Fibre.

Supersonic's partner (Vumatel) sent technical team to my house on the 25th of September 2024 to install Fibre cables, but the guys didn't finish their job on that day, instead they said they will be back later that day or the following day to complete the installation on the box outside my house. Till today I'm still waiting for them to come back.

On the 27th of September 2024 I spoke to one lady who's Supersonic's call center agent and she promised to make a follow-up with my query and that the matter would be resolved ASAP and guess what, I'm still without an internet even today.

Instead I received an invoice attached below for your information from Supersonic to pay the said amount at the end of October 2024, rather than receiving assistance so far as my internet installation is concerned.

How am I supposed to pay for services not rendered? The service I received from Supersonic is VERY POOR and I regret having chosen Supersonic to provide me with internet.

Should I make a Plan B, which is to look for another company to provide internet for me or what?

Disappointed: