Terrible service. I would not advise anyone to register with them.

The ISP company called Supersonic has given me nothing but grief for the past few months. I relocated to a new address and requested my line be installed at ny new home- this was at the beginning of July 2021. They only managed to send someone out to install the line at the end of July so I was without Internet for the month of July. After the installation, I waited for 2 weeks before they activated my service. Around mid-August I had internet conectivity for about 10-14 days. The internet then disconnected. I made several attempts to contact the call centre wher I would be placed on hold and be on the phone for about 50mins to an hour. I then resorted to cancelling my services with Supersonic which they told me would take 30 calender days. I requested that they at least fix my line in order for me to have internet for the month of September. They said they would send a technician to my place which they ended up sending someone to my old address which did not make sense to me because they had sent someone to my new address to install the line- how did that mix up happen.

My internet then miraculously started working without a technician being sent to my home. I received a call from someone called Thabo Manyane who then asked me to stay on with Supersonic and reassured me that the lack of service would not occur again. He instructed me to contact him directly via email should an issue arise. A week or so after this, my line went down again. I contacted Supersonic and emailed Thabo Manyane informing him that my line has been disconnected yet again (this email was sent on the 17th of September 2021)- I heard nothing from him. I contacted the call centre where I was sent from pillar to post and told that a technician would be sent to resolve the issue- it is the 29th of September, no one has been sent. The case number was ISP-552821. I was given another case number on 22 September 2021 ( CAS-824169)

I received a bill for the month of August and September for services I have not being receiving. I contacted the call centre to query the account and the lady assisting me on Monday afternoon told me my account would be credited and my line activated by latest yesterday. I am currently sitting without fibre connection, I contacted the call centre this morning where the agent that was assisting me hung up on me claiming she was looking for Thabo Manyane- they have called me back.

I am disappointed and frustrated at the service I have been receiving from Supersonic and would really appreciate it if they would release my line in order for me to register with a different ISP.