ZY
Zuko Y
1 reviews | Active since Sept 2015
31 Aug 2021, 15:38
Terrible service from supersonic recommend for anyone
I sent a cancelation request with Supersonic earlier this month they cancelled my services a day earlier than they suppose to leaving me with the internet. I called them where I got transfer to 3 different departments and yet they could not assist me. So I asked then since the cancelled my services early can they release my line for me to activate with a different ISP they refused that as well, leaving me with no internet connection and no way for me to work. meaning I'm losing my salary for the day. This is pathetic service, you literally affecting people livelihoods.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
31 Aug 2021, 15:43Good day Zuko.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply31 Aug 2021, 15:43
Official
Good day Zuko.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
ZY
Zuko Y's updateReviewer Update
31 Aug 2021, 16:43Hi Nonhlahla,
Then why was my line cancelled last night at 22:00 leaving me with a whole day with no internet when my term was ending today?
Then why was my line cancelled last night at 22:00 leaving me with a whole day with no internet when my term was ending today?
ZY
Zuko Y's update31 Aug 2021, 16:43
Reviewer Update
Hi Nonhlahla,
Then why was my line cancelled last night at 22:00 leaving me with a whole day with no internet when my term was ending today?
Then why was my line cancelled last night at 22:00 leaving me with a whole day with no internet when my term was ending today?
ZY
Zuko Y's updateReviewer Update
02 Sept 2021, 12:25Hi,
Can you guys advise when my line will be release. I have called supersonic twice today both times over an hour the guys I spoke says he doesn't know, if you guys don't know I'm not sure who will. The second call I was on hold for over an hour when I get through the agent does not speak and I get redirected to satisfaction survey.
I need to know when my line will be release. This is just poor service.
Can you guys advise when my line will be release. I have called supersonic twice today both times over an hour the guys I spoke says he doesn't know, if you guys don't know I'm not sure who will. The second call I was on hold for over an hour when I get through the agent does not speak and I get redirected to satisfaction survey.
I need to know when my line will be release. This is just poor service.
ZY
Zuko Y's update02 Sept 2021, 12:25
Reviewer Update
Hi,
Can you guys advise when my line will be release. I have called supersonic twice today both times over an hour the guys I spoke says he doesn't know, if you guys don't know I'm not sure who will. The second call I was on hold for over an hour when I get through the agent does not speak and I get redirected to satisfaction survey.
I need to know when my line will be release. This is just poor service.
Can you guys advise when my line will be release. I have called supersonic twice today both times over an hour the guys I spoke says he doesn't know, if you guys don't know I'm not sure who will. The second call I was on hold for over an hour when I get through the agent does not speak and I get redirected to satisfaction survey.
I need to know when my line will be release. This is just poor service.