Terrible service from Supersonic.

-First I was provided the incorrect package -I wasnt receiving the required speeds and was told it was due to the router I was given -Then I wasn't upgraded after I made a request to be upgraded. - After I was upgraded and received a new modem I still didn't receive the speeds I was paying for -i logged a request and received 2 updates that they were investigating and never received a call back regarding the issue being resolved - when I called in to follow up, I was asked to restart my modem as some work was done in the back end - the speeds then improved. - I spoke to someone from billing who advised that my bill would be R415.03. -In my April statement they charged an additional amount for March. - I tried calling and was left on hold so sent an email requesting a call back, no one called me back. - I have since requested cancellation and no one has called me [I want my package cancelled with immediate effect from the date I sent the cancellation email as per Supersonic process - I am not willing to pay any cancellation fees as my cancellation is due to the fault of the ISP]

After everything I was understanding and told Supersonic that I don't want there services at my current address, but will try it at another address- now they want to charge me clawback fees.

I want Supersonic cancelled and I am not willing to pay any cancellation fees