ZM
Zakiya M
1 reviews | Active since Jan 2021
06 Jan 2021, 09:59
Terrible Service from Supersonic
Dear Supersonic please advise why you hide behind a bad customer services department. There is no manager on duty and no escalation path for a customer to speak directly to a manager! I have been trying to cancel my pathetic fibre from Supersonic for over 2 months now! And no one from Supersonic gets back to the customer. The service is non existent!
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Replies (1)ZM
Zakiya M's updateReviewer Update
10 Jan 2021, 11:40Dear Supersonic
I have already given you 3 months notice and have sent 30 emails to cancellations. How much more cancellations should I send! By replying to this message you have still not fixed the BAD service you are giving me, just only saying a standard answer. Once again this message was not signed. So I stand by the fact that Supersonic is hiding behind bad service and refuses to engage the customers directly! by the way I am still awaiting for a cancellation 3 months I have cancelled and spend 5 hours calling your call centre. And you want to charge me! What utter nonsese! I should charge your for wasting my time.
I have already given you 3 months notice and have sent 30 emails to cancellations. How much more cancellations should I send! By replying to this message you have still not fixed the BAD service you are giving me, just only saying a standard answer. Once again this message was not signed. So I stand by the fact that Supersonic is hiding behind bad service and refuses to engage the customers directly! by the way I am still awaiting for a cancellation 3 months I have cancelled and spend 5 hours calling your call centre. And you want to charge me! What utter nonsese! I should charge your for wasting my time.
ZM
Zakiya M's update10 Jan 2021, 11:40
Reviewer Update
Dear Supersonic
I have already given you 3 months notice and have sent 30 emails to cancellations. How much more cancellations should I send! By replying to this message you have still not fixed the BAD service you are giving me, just only saying a standard answer. Once again this message was not signed. So I stand by the fact that Supersonic is hiding behind bad service and refuses to engage the customers directly! by the way I am still awaiting for a cancellation 3 months I have cancelled and spend 5 hours calling your call centre. And you want to charge me! What utter nonsese! I should charge your for wasting my time.
I have already given you 3 months notice and have sent 30 emails to cancellations. How much more cancellations should I send! By replying to this message you have still not fixed the BAD service you are giving me, just only saying a standard answer. Once again this message was not signed. So I stand by the fact that Supersonic is hiding behind bad service and refuses to engage the customers directly! by the way I am still awaiting for a cancellation 3 months I have cancelled and spend 5 hours calling your call centre. And you want to charge me! What utter nonsese! I should charge your for wasting my time.