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Lauren S

1 reviews | Active since Dec 2022

12 Dec 2022, 17:07

Terrible service from Supersonic

I had to replace my router after theft, which I did through Supersonic. It was delivered 12 Nov. one month later and it is STILL not working. I have spoken to numerous technical consultants all of whom get it working whilst on the line but with in an hour it is off again. No one can tell me why and I’m ready to cancel my subscription. I can’t go on like this.

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Replies (1)
Supersonic
Supersonic 's reply13 Dec 2022, 15:41
Official
Good day Lauren Swan Thank you for getting in touch with Supersonic. Please be advised that everything appears to be in order on our end, and we have reset your sim card and checked the towers in your area, as your tower is operational. Could you please reboot your router by unplugging it for 5 minutes and then plugging it back in. Kindly follow these steps 1. On device that you are using. Open a Web Browser and type in 192.168.8.1 2. This will take you to a page asking to download the App, OR Go directly to web page>Select web page 3. Login using admin as password > Click Login 4. On the Main page You will see Auto Select Network > Disable this 5. Click on Supersonic in the APN List and Make sure it is set as Default (Supersonic) Regards, Supersonic Fibre.