TM
Tonge M

1 reviews | Active since Nov 2020

26 Apr 2023, 13:02

Terrible Service From Supersonic - and no one cares at that company

Frustrated beyond measure at Supersonic billing and lack of service. I pay monthly and yet i get suspended for none payment. i have been forced to pay for amount i am not aware of and because i want internet i agreed only to be suspended the next month being told i am in arrears of even more amounts.

I have been asked to share bank statements for 2 years imagine to prove i have been paying supersonic and to date i get requested to the the same monthly even though i continue to pay. It seems no one knows the billing at supersonic and no one is willing to help.

S*** - apparently owing R2800 and no one can tell me from which specific months i am owing, they refuse to reactivate me even though they cant prove i havent paid, they tell me my POPs are being verified by them at the bank, meanwhile i am suspended.

If i am owing R2800 surely i should have been advised each month i missed the payments and suspended at that time, my superscription is 695 it would take 4 months to owe that amount yet i have been active and paying each month.

This is pathetic to say the least

Tongesai

0
Replies (3)
Supersonic
Supersonic 's reply26 Apr 2023, 14:49
Official
Good day. An agent will contact you to assist.
TM
Tonge M's update26 Apr 2023, 14:55
Reviewer Update
They called but their line is bad, no resolution, reconnect my service please
TM
Tonge M's update26 Apr 2023, 17:15
Reviewer Update
Please show me proof of the charges (R1384.73 activation fee for what) and short payment.
What are you clawing back? R525.15 is from which month. I have paid the said amount, please reactivate my service

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