Terrible Service from Supersonic !

Supersonic's service is absolutely terrible. I have a line with Supersonic and I have no issue with the connectivity it works perfectly. The problem came in when I changed residency. I moved at the beginning of August and up until now my router has not been installed at my new place. I gave them a call in July to ask what I should do before moving, someone advised me that I should call 48 hours prior to moving so that they can log a ticket and a Technician can come out. To me I feel this is something that should be possible to do over the phone as that is how Mweb works. When I logged a call before moving in I was told by another consultant that I should've contacted them a month before the time to do a " home move" , but anyway they told me that they have captured the new address and that after 72 hours I would be contacted, but I was never contacted, so I called again this past friday and the consultant said I would be contacted on the same day which also never happened, I then called on Saturday and was told I would be contacted within 24 hours which also never happened. I have probably contacted you guys close to 10 times already, each time having to explain the whole story over and over again, it's like no notes are made or anything, I don't know what the point of a case number is ad each time I call i keep getting told I should've called a month before the time, so what now ? Must I move back to my old premises and then request it ? Can we just move past that ? I feel like cancelling this and changing my Isp. I was even given the Covid excuse that there are a limited number of technicians etc. As I take it technicians all work from home and don't even need to be at a office, we have come too far to keep riding this Covid situation.

Please I expect this to be sorted out within the next two days or else I am taking this further.

CAS - 134081 - K7V0R3 that's my case number.

The infrastructure is all there, there is Cpe box in the unit I am staying as the previous tenants had fibre, so all you guys need to do is take over the line and configure that router to the new address, which I don't think is such a huge task.