JL
Jordan L
1 reviews | Active since Jun 2020
01 Sept 2021, 09:13
Terrible service from a former great SP
Cancelling because of poor service, have paid my account up and am ready to leave. Get an email that my services will be concluded on the 31st of August. Line up my new SP and an agent tells me "Oh it takes 24-48 hours to release a line". Firstly it is such a simple process to release a fiber line, Supersonic is just terrible at doing the simplest things. They used to be such a great SP, but now they're just gosh darned terrible. Cannot recommend them and I used to swear by them!
Release my line Supersonic, do better and maybe one day I can return to you guys.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
01 Sept 2021, 09:34Good day Jordan.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply01 Sept 2021, 09:34
Official
Good day Jordan.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
JL
Jordan L's updateReviewer Update
01 Sept 2021, 09:35Currently on hold and have been number 1 in the queue for 20 minutes... Not looking good. Just release my line please.
JL
Jordan L's update01 Sept 2021, 09:35
Reviewer Update
Currently on hold and have been number 1 in the queue for 20 minutes... Not looking good. Just release my line please.
JL
Jordan L's updateReviewer Update
01 Sept 2021, 09:37That's so cool, after 30 minutes of waiting on hold and getting to the front of the queue I was hung up on. You guys are so freaking great.
JL
Jordan L's update01 Sept 2021, 09:37
Reviewer Update
That's so cool, after 30 minutes of waiting on hold and getting to the front of the queue I was hung up on. You guys are so freaking great.
JL
Jordan L's updateReviewer Update
01 Sept 2021, 15:07Another day burned. Sent you guys PoPs. Listed the person that received the PoPs. No resolution. I reckon you guys need to look at your support teams and ask them if they're proud of the job that they do or if they're just there for a paycheck without the intention of growing as professionals.
JL
Jordan L's update01 Sept 2021, 15:07
Reviewer Update
Another day burned. Sent you guys PoPs. Listed the person that received the PoPs. No resolution. I reckon you guys need to look at your support teams and ask them if they're proud of the job that they do or if they're just there for a paycheck without the intention of growing as professionals.