Terrible service

As of Monday 15 November my fibre has been offline. When I logged a ticket with Supersonic they said it would be resolved immediately. Upon following up I have since found out that the ticket was logged for the wrong address in a completely different suburb. Everytime I call I am made to reset my router and when that doesn't work the techician realizes that the address is still not corrected. By the time they realizes this they drop the call and I am left to start all over again with a new techician. Still have no internet connection or feedback as to when I will be online. Everyone promises to call back but they never do. When asked when I will be reimbursed for the time spent off line I am ignored. I like many other people work and study from home and rely on internet. Supersonic fibre fees are not cheep but put at a high price with the promise of good service delivery. I can not afford to be without internet, let alone buy data everyday, if I could do that then I wouldn't have signed up for fibre.