Terrible Service

I requested the service with Supersonic after I gave up on my local internet provider. I opted for their highest package and explained to the salesperson that I need reliable internet as I work from home. All was agreed and the service started. On the second day I noticed that the speed was less than 15% of what was agreed and I was informed that the speed i was paying for was only best effort.

I was obviously not happy with this as the package was not cheap, I continued to use the service until I noticed that on a regular basis the internet would be terribly slow and at times not working.

When I made contact they would inform me that they are working on it and will escalate, after a month of no joy, I informed them that I would like to downgrade and I also informed them that I intend to terminate the service if the issue is not resolved.

The issue was not resolved and I had to return the debit order as I could not continue to pay for a service I was not receiving. I informed them of what I had done and also sent through cancellation and received no response. After I followed up there was still no response.

In the month of April they deducted double the amount, which I returned again, to date there has been no response or acknowledgement.

I urge any customer looking for internet, do not make use of this supplier.