AO
Adam O
1 reviews | Active since Mar 2018
21 Apr 2023, 14:49
Terrible service
A measure of a good business is the after sales support they give. I moved to Supersonic as my previous ISP was hopeless at support. Supersonic have now joined the gang of useless support ISPs that goodness I'm moving to Cool Ideas Upteen calls and no joy ,the support staff have no idea what is going on. As for the whatsapp line ,well if you need to become fustrated in double quick time try it ,even worse than the telephonic support line ,not too sure why Supersonic even bother to have the whatsapp support line because it is really bad. Good luck to you Supersonic ,you started off so well but your management has seen to it that the support given is of terrible quality.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
21 Apr 2023, 16:08Good day, Adam ,
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive satisfactory customer experience is completely unacceptable.
We are taking this incident seriously and appropriate measures are being implemented to prevent such from happening in future.
Once again, my sincere apologies for the inconvenience caused.
Kind regards,
TM
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive satisfactory customer experience is completely unacceptable.
We are taking this incident seriously and appropriate measures are being implemented to prevent such from happening in future.
Once again, my sincere apologies for the inconvenience caused.
Kind regards,
TM
Supersonic 's reply21 Apr 2023, 16:08
Official
Good day, Adam ,
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive satisfactory customer experience is completely unacceptable.
We are taking this incident seriously and appropriate measures are being implemented to prevent such from happening in future.
Once again, my sincere apologies for the inconvenience caused.
Kind regards,
TM
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive satisfactory customer experience is completely unacceptable.
We are taking this incident seriously and appropriate measures are being implemented to prevent such from happening in future.
Once again, my sincere apologies for the inconvenience caused.
Kind regards,
TM
AO
Adam O's updateReviewer Update
21 Apr 2023, 16:17Thank you for your response
I hope it's meaningful and should I experience such poor service in the future I'll let you know.
I did call back and waited some time and found a helpful chap (I sadly did not take note of his name) who managed to fix the issue ,if only the numerous calls I made before speaking to him had the same result this compliant would never have occurred.
Cheers
I hope it's meaningful and should I experience such poor service in the future I'll let you know.
I did call back and waited some time and found a helpful chap (I sadly did not take note of his name) who managed to fix the issue ,if only the numerous calls I made before speaking to him had the same result this compliant would never have occurred.
Cheers
AO
Adam O's update21 Apr 2023, 16:17
Reviewer Update
Thank you for your response
I hope it's meaningful and should I experience such poor service in the future I'll let you know.
I did call back and waited some time and found a helpful chap (I sadly did not take note of his name) who managed to fix the issue ,if only the numerous calls I made before speaking to him had the same result this compliant would never have occurred.
Cheers
I hope it's meaningful and should I experience such poor service in the future I'll let you know.
I did call back and waited some time and found a helpful chap (I sadly did not take note of his name) who managed to fix the issue ,if only the numerous calls I made before speaking to him had the same result this compliant would never have occurred.
Cheers
AO
Adam O's updateReviewer Update
22 Apr 2023, 10:52Hi ,today at approximately 09h50 the fibre internet with Supersonic/Openserve went down again.
I again called Supersonic and informed them as to the solution app**** yesterday. Today for reasons unkown it did not work and once again I'm without internet. Problem appears identical to that from yesterday.
I've not had problems of this nature in the past and suspect the problem may lie with Openserve and/or Supersonic. As Supersonic own the entire problem ,once again I'm without internet and Supersonic support are fairly clueless. 1st level support have limited view of the Openserve network and 2nd level are too scared to speak to the customers...that leaves me the "customer" in no man's land.
Thank God I'm moving to Cool Ideas (I sincerely hope their support is better) as much as you may reply with excuses that's all they are.
I again called Supersonic and informed them as to the solution app**** yesterday. Today for reasons unkown it did not work and once again I'm without internet. Problem appears identical to that from yesterday.
I've not had problems of this nature in the past and suspect the problem may lie with Openserve and/or Supersonic. As Supersonic own the entire problem ,once again I'm without internet and Supersonic support are fairly clueless. 1st level support have limited view of the Openserve network and 2nd level are too scared to speak to the customers...that leaves me the "customer" in no man's land.
Thank God I'm moving to Cool Ideas (I sincerely hope their support is better) as much as you may reply with excuses that's all they are.
AO
Adam O's update22 Apr 2023, 10:52
Reviewer Update
Hi ,today at approximately 09h50 the fibre internet with Supersonic/Openserve went down again.
I again called Supersonic and informed them as to the solution app**** yesterday. Today for reasons unkown it did not work and once again I'm without internet. Problem appears identical to that from yesterday.
I've not had problems of this nature in the past and suspect the problem may lie with Openserve and/or Supersonic. As Supersonic own the entire problem ,once again I'm without internet and Supersonic support are fairly clueless. 1st level support have limited view of the Openserve network and 2nd level are too scared to speak to the customers...that leaves me the "customer" in no man's land.
Thank God I'm moving to Cool Ideas (I sincerely hope their support is better) as much as you may reply with excuses that's all they are.
I again called Supersonic and informed them as to the solution app**** yesterday. Today for reasons unkown it did not work and once again I'm without internet. Problem appears identical to that from yesterday.
I've not had problems of this nature in the past and suspect the problem may lie with Openserve and/or Supersonic. As Supersonic own the entire problem ,once again I'm without internet and Supersonic support are fairly clueless. 1st level support have limited view of the Openserve network and 2nd level are too scared to speak to the customers...that leaves me the "customer" in no man's land.
Thank God I'm moving to Cool Ideas (I sincerely hope their support is better) as much as you may reply with excuses that's all they are.
AO
Adam O's updateReviewer Update
22 Apr 2023, 18:13It's now 18h10 and still out.
I'd like to know where the responsibility ends ,Supersonic now blame Openserve ,why do I pay Supersonic to manage the line if they cannot do it themselves ?
It's been a joke the last 2 days Supersonic ,I cannot wait to be shot of you lot.
My advise to would be customers to Supersonic....stay away if you need decent support.
I'd like to know where the responsibility ends ,Supersonic now blame Openserve ,why do I pay Supersonic to manage the line if they cannot do it themselves ?
It's been a joke the last 2 days Supersonic ,I cannot wait to be shot of you lot.
My advise to would be customers to Supersonic....stay away if you need decent support.
AO
Adam O's update22 Apr 2023, 18:13
Reviewer Update
It's now 18h10 and still out.
I'd like to know where the responsibility ends ,Supersonic now blame Openserve ,why do I pay Supersonic to manage the line if they cannot do it themselves ?
It's been a joke the last 2 days Supersonic ,I cannot wait to be shot of you lot.
My advise to would be customers to Supersonic....stay away if you need decent support.
I'd like to know where the responsibility ends ,Supersonic now blame Openserve ,why do I pay Supersonic to manage the line if they cannot do it themselves ?
It's been a joke the last 2 days Supersonic ,I cannot wait to be shot of you lot.
My advise to would be customers to Supersonic....stay away if you need decent support.
AO
Adam O's updateReviewer Update
23 Apr 2023, 10:25HI
This morning the Openserve chap fixed the problem in about 15 minutes.
If Supersonic had been a bit more explicit they could have said to me "we believe the problem to be an Openserve issue and will have someone attend" ,I would have accepted that.
This sadly did not happen and I was left floating in the ether with no solution or plan.
I trust Supersonic can ,in future, make it know that the above is the solution or possible solution ,instead it took 3 days of to and fro.
Thanks
This morning the Openserve chap fixed the problem in about 15 minutes.
If Supersonic had been a bit more explicit they could have said to me "we believe the problem to be an Openserve issue and will have someone attend" ,I would have accepted that.
This sadly did not happen and I was left floating in the ether with no solution or plan.
I trust Supersonic can ,in future, make it know that the above is the solution or possible solution ,instead it took 3 days of to and fro.
Thanks
AO
Adam O's update23 Apr 2023, 10:25
Reviewer Update
HI
This morning the Openserve chap fixed the problem in about 15 minutes.
If Supersonic had been a bit more explicit they could have said to me "we believe the problem to be an Openserve issue and will have someone attend" ,I would have accepted that.
This sadly did not happen and I was left floating in the ether with no solution or plan.
I trust Supersonic can ,in future, make it know that the above is the solution or possible solution ,instead it took 3 days of to and fro.
Thanks
This morning the Openserve chap fixed the problem in about 15 minutes.
If Supersonic had been a bit more explicit they could have said to me "we believe the problem to be an Openserve issue and will have someone attend" ,I would have accepted that.
This sadly did not happen and I was left floating in the ether with no solution or plan.
I trust Supersonic can ,in future, make it know that the above is the solution or possible solution ,instead it took 3 days of to and fro.
Thanks