JW
Jeanine W

1 reviews | Active since Sept 2014

25 Oct 2021, 11:43

terrible service

Terrible finance department. No manager available (ever). my account are always suspended due to supersonic not invoice me correctly and I need to pay.I keep on logging calls to resolve my account but that never gets resolved. Every couple of months service is suspended. I am still waiting for the investigation, My account are R699 a month 25 line. From may – sep =5 months x R699 =R3495 I have paid R3690 and again suspended. the service from Supersonic is terrible. I refused to pay until they recon my account, sort the problem out. Thursday my line got suspended I need to pay another R723.00 in total it will be R723+R700=R1423 for a 25mb line that’s shocking. So 5 calls later and no body will assist me with this problem. Poor service I would never recommend anyone to use Supersonic

After 3 calls later I have decided I cancelled my line (**********) with Supersonic in 25/10/2021.

0
Replies (1)
Supersonic
Supersonic 's reply25 Oct 2021, 12:02
Official
Good day Jeanine. 
Thank you for reaching out to Supersonic. I see that you are encountering issues with our Billing department and your line has been suspended due to this. Kindly be advised that I will be looking into your query. 
Kind regards, Nonhlanhla