Terrible Service

I have received my router a week ago. I've asked for activation of my account and was told it will take 24-48 hours, then that passed and I made numerous calls and got a different story every time I called. I am now sick and tired of calling every day and somedays even more than once. Just this morning I was told by the accounts department that my account is now activated and my sim card number was confirmed. I asked how long before the router will be active and I was told no longer than an hour, I've waited longer than an hour and still nothing. I phoned again and asked technical if there is something wrong why my router does not want to work and I was then told that my account is not yet activated. This is the worst service I have ever received to date and it does not seem like anyone cares about customer service at Supersonic.